Refund and Returns Policy

At PridLiberia, your privacy matters to us. Whether you’re ordering rice for your family in Liberia or browsing our U.S.-based store, we’re committed to protecting your personal data and ensuring your experience is secure, transparent, and respectful of your rights.

Who We Are

This Privacy Policy applies to all users interacting with PridLiberia, including those ordering from the U.S. to deliver food and essentials across Liberia. Our U.S.-based platform powers trusted and safe transactions for customers looking to support loved ones abroad.

Our associated U.S. domain is: https://pridgrains.com
Our Liberia-facing delivery service is: https://pridlib.com

What Information We Collect

We collect only the information we need to fulfill your order, enhance your experience, and comply with legal obligations. This includes:

  • Contact Details: Name, phone number, email address (for both sender and receiver)

  • Delivery Information: Shipping and billing addresses (Liberia only)

  • Payment Details: Securely processed through third-party providers (Stripe, PayPal, etc.)

  • Device & Usage Data: Browser type, country, device type, and IP address

We do not collect or store credit card numbers or sensitive biometric data.


Why We Collect Your Data

  • To fulfill and deliver your orders accurately

  • To contact you or the recipient about order status or delivery updates

  • To personalize your experience and recommend relevant products

  • To comply with local and international commerce laws

  • To protect our site from fraudulent or harmful activity


How Your Data is Protected

We use advanced industry-standard encryption (SSL), secure servers, and payment gateways to safeguard all your personal and transactional data.

We never sell, rent, or trade your information to third parties for marketing purposes.


Third-Party Services We Use

To serve you better, we integrate with secure third-party tools:

  • Payment Gateways: Stripe, PayPal, Apple Pay, Google Pay

  • Analytics: Google Analytics for usage trends (anonymous)

  • Delivery Partners: Local courier services in Liberia

All third-party tools are compliant with U.S. and international data protection laws (including GDPR & CCPA standards).


Your Rights as a User

Depending on your region (U.S., Liberia, or elsewhere), you may have the right to:

  • Access or download the personal data we hold about you

  • Request corrections to your information

  • Ask us to delete or restrict how we use your data

  • Opt out of marketing communications at any time

You can make a request by contacting us at Contact Us Page


Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store data from anyone under this age.


Cookies & Tracking Tools

We use cookies and similar technologies to:

  • Remember your cart and checkout preferences

  • Track website performance

  • Improve product suggestions

You can manage your cookie settings anytime via your browser.


International Transfers

As a global commerce site, some data may be processed or stored outside your country of residence (e.g., U.S. cloud servers). We ensure proper security protocols are in place regardless of where data is handled.


Policy Updates

We may update this Privacy Policy to reflect new legal, technical, or business developments. Any changes will be posted here with the date of revision. We encourage you to review it regularly.

Last updated: June 5, 2025


Contact Us

Have questions about your privacy or how we handle your data?

Reach out to our team at:
📧 Contact us
🌐 Visit our store: https://pridgrains.com

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