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Refund and Returns Policy

At PridLiberia, we are dedicated to delivering not just Premium Parboiled Rice, fresh meats, seafood, and grocery combos, but also a safe, transparent, and respectful shopping experience. Whether you’re in the USA sending rice and food to Liberia or browsing our U.S.-based store, your trust and privacy matter to us.


Who We Are

PridLiberia is your reliable platform for sending high-quality food and essentials from the USA to loved ones in Liberia.

Our platforms:


Information We Collect

We collect only what is necessary to process your orders, provide excellent service, and meet legal requirements:

  • Contact Details: Name, phone number, and email address (for both sender and receiver)

  • Delivery Information: Shipping and billing addresses (Liberia only)

  • Payment Details: Securely handled by trusted third-party processors (Stripe, PayPal, etc.)

  • Device & Usage Data: Browser type, country, device type, and IP address

We do not store credit card numbers or collect sensitive biometric data.


Why We Collect Your Data

Your data helps us:

  • Fulfill and deliver orders quickly and accurately

  • Communicate order status or delivery updates

  • Recommend relevant products such as EZ Meat Combo or EZ Morning Rice & Oil

  • Comply with U.S. and Liberian commerce laws

  • Protect against fraud or misuse of our services


How We Protect Your Data

  • SSL encryption for secure transactions

  • Secure servers and data storage

  • Compliance with GDPR, CCPA, and U.S. data protection laws

  • No selling, renting, or trading of personal data to marketers


Third-Party Services We Use

We work with trusted, compliant partners:

  • Payment Gateways: Stripe, PayPal, Apple Pay, Google Pay

  • Analytics: Google Analytics (anonymous tracking)

  • Delivery Partners: Licensed local couriers in Liberia


Your Rights

Depending on your location, you may:

  • Request access to your data

  • Request corrections or deletions

  • Restrict how we use your information

  • Opt out of marketing messages anytime

To submit a request, visit our Contact Us page.


Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors.


Cookies & Tracking

We use cookies to:

  • Remember cart and checkout settings

  • Improve website performance

  • Suggest products like EZ Seafood Value or EZ Morning Combo

You can adjust your cookie settings in your browser anytime.


International Data Transfers

Some data may be processed on secure U.S.-based servers or in other countries. We ensure that strong data protection standards are applied globally.


Refund & Returns Policy

We stand behind the quality of every Premium Parboiled Rice bag, combo, and grocery item we deliver.

  • Refunds: Eligible only for orders not delivered due to our error or product damage during transit.

  • Returns: Because we deal in perishable food products, returns are not accepted except in special cases approved by our support team.

  • Processing Time: Approved refunds are processed within 5–10 business days.

To request a refund, contact us through the Contact Us page.


Affiliate Program Policy

We offer a rewarding affiliate program for individuals and content creators who promote PridLiberia:

  • Commission Rate: Earn 3.25% per completed order.

  • Minimum Withdrawal: $20 before payouts are released.

  • Payment Schedule: Monthly via PayPal or bank transfer.

  • Restrictions: Influencers participating in the program will not receive free promotional gifts or complimentary products.

  • Account Status: Affiliates must maintain an active account in good standing; fraudulent or self-referrals will result in account termination.

For full details and to join, visit our Affiliate Program section in your PridLiberia account dashboard.


Policy Updates

We may update this policy to reflect new legal, business, or technical changes. The updated date will be shown at the top of this page.

Last updated: August 9, 2025


Contact Us

Have a privacy, order, or affiliate question?
📧 Email: Contact us
🌐 Store: https://pridgrains.com

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